FAQ

As a new customer, you can either purchase as a Guest (i.e. without registration), or proceed with registration by clicking on ‘Account’ and filling in the data requested by the system.

After choosing your coffee:

• Click on ‘Add to cart’.
• If you wish to purchase other products, click on ‘Continue Shopping’.
  Access the shopping cart to review the selected items.
• You can change the quantity or delete products, then click on “Update cart”.
• If you have a promotional code, enter it in the space provided and click on “Apply promotional code”.
• After checking the total amount, click on “Proceed with order”; and verify that the details are correct.
• Once you have confirmed your order, you will no longer be able to change it.
• Select the payment method and finalise the purchase by clicking on ‘Place order’.
• You will receive a confirmation email at the registered address. If you do not find it, please check your Spam folder.
• It is not possible to add more items to an already confirmed order, but you can make a new
  purchase. The payment method cannot be changed after confirmation.

When confirming your order, you can choose between an invoice and a receipt, filling in the details before the payment. If you are registered, you can save your invoice data. When the order is processed, an invoice will be issued and it will be available in the interchange system. Invoices will be issued for orders with a minimum amount of € 100.

It is possible to pay with:

• Credit Card (MasterCard, Visa, PostePay)
• PayPal (you can log in with your account or pay as a Guest)
• Bank transfer (use you order ID as reason for payment. The order will be shipped once the funds are transferred to our bank account).

Please, make sure to enter the shipping address correctly, including the house number and the name on the intercom.

1. Order Status
After confirmation, your order is processed in 2-3 working days. You will receive an email notifying you
of successful shipment.

2. Shipping Costs
Shipping costs will depend on the order. However, for orders of € 50.00 or more, shipping is free of charge.

3. Modifying Shipping Address
You may require a new shipping address before the order is handed over to the courier by writing to
clienti@caffetreceri.it.

If the courier has problems with the delivery e.g. he cannot find the address or you are not available, call us at 0759291210 or write an e-mail to clienti@caffetreceri.it and we will deal with the situation.